Problems Encountered by Customers Before Placing an Order

  • 1. What is the MOQ?

  • 2. Can it be customized? Can I prioritize the drawing first to confirm before ordering?

  • 3. Can you take photos of the products you are currently making for reference?

  • 4. Is it possible to send out catalogs?

  • 5. Is it possible to provide a production flow chart after placing an order?

  • 6. Can you recommend the right size and thickness for this product?

  • 7. What is the HS code of the product? Is it possible to provide packing information such as gross weight box size first?

  • 8. Why do your prices not match the prices on the website?

  • 9. How long does it take to update the design of a previous design to ensure that the mold will not fail?

  • 10. Do you provide OEM?

  • 11. What are the accessories for badges/keychains?

  • 12. What do you recommend for award webbing?

  • 13. Does iron material rust?

  • 14. Is the color shade colored by that standard?

Delivery/Transportation Issues

  • 1. Can I make a sample first? How long does it take for the sample to be delivered?

  • 2. How long does it take to produce a direct large-volume production lead time?

  • 3. What is the mode of transportation? (express, ocean, air, railroad how long)

  • 4. Is DDP available and how much is the shipping cost?

  • 5. Is it possible to offer a one-piece delivery model?

  • 6. Is it possible to offer FOB shipping to a designated forwarder's location and handle customs clearance?

  • 7. If the shipment is lost, what is the EXW processing method, FOB processing method, DAP processing method, DDP processing method, etc.? DAP processing yes?DDP processing yes?

  • 8. What is the method of compensation if the product is broken during transportation?

  • 9. What is the shipping cost to XXX address?

  • 10. Is it possible to just take a photo to confirm the sample without sending it?


  • 1. Is it possible to put down 30% or 50% deposit and settle the final payment after confirming the finished drawing before shipment?

  • 2. Why is there a payment processing fee?

  • 3. Are monthly payment options available?

  • 4. Is it possible to pay by credit insurance/PayPal/Wire transfer/Western Union?

  • 5. Is it possible to offer L/C 90 days or O/A (30/60 days) payment options?

  • 6. How can I pay on Ali's platform with Xinbao without charging customs duty?

  • 7. How many points of tax can I write?

Company Strength and Product Qualifications and Advantages (Refer to the Company's Previous Questionnaire)

  • 1. What certifications does the company have and where are its main markets?

  • 2. What is the factory's monthly output? What is the factory's floor space?

  • 3. How many people are in each department of the workshop?

  • 4. What are some of the brands you have worked with?

  • 5. Is it possible to visit your factory?

  • 6. Have you ever attended a trade show?

  • 7. When was the factory founded?

  • 8. Where is the plant located?

  • 9. Are you a factory or a trader?

  • 10. The major client brands that have worked with the client's country are?

  • 11. Do all employees pay social security?

  • 12. Can you provide export documents?